Privacy Policy

Last updated: January 2025

Who We Are

The BA Launchpad is an online course platform operated from the United Kingdom. Our website address is: thebalaunchpad.com. For any privacy-related enquiries, please contact us at hello@thebalaunchpad.com.

Data We Collect

We may collect the following personal data when you interact with our website or services:

  • Contact information: name, email address
  • Communication data: messages you send through our contact form
  • Usage data: information about how you use our website (via cookies and analytics)
  • Payment information: processed securely by our third-party payment provider (Skool)

How We Use Your Data

We use your personal data for the following purposes:

  • To provide and deliver the course content and services you've purchased
  • To respond to your enquiries and provide customer support
  • To send you important updates about your course or our services
  • To improve our website and user experience
  • To comply with legal obligations

We will not use your personal data for marketing purposes unless you have explicitly consented to receive marketing communications from us.

Legal Basis (UK GDPR)

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract: Processing is necessary to fulfil our contract with you (e.g., delivering course access)
  • Consent: You have given clear consent for us to process your data for specific purposes (e.g., marketing communications)
  • Legitimate interests: Processing is necessary for our legitimate business interests (e.g., improving our services, fraud prevention)
  • Legal obligation: Processing is required to comply with the law

Sharing Your Data

We do not sell your personal data to third parties. We may share your data with:

  • Service providers: Third-party platforms that help us deliver our services (e.g., Skool for course hosting and payment processing)
  • Legal authorities: When required by law or to protect our legal rights

Any third parties we work with are required to keep your data secure and use it only for the purposes we specify.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

  • Course access and account data: retained for the duration of your course access and up to 7 years thereafter for legal and accounting purposes
  • Contact form enquiries: retained for up to 2 years
  • Marketing consent: until you withdraw your consent

International Transfers

Your data may be transferred to and stored in countries outside the UK (e.g., when using third-party services like Skool). When this happens, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data (subject to legal obligations)
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request a copy of your data in a machine-readable format
  • Right to object: Object to processing based on legitimate interests or for marketing purposes
  • Right to withdraw consent: Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@thebalaunchpad.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. For more information about cookies, visit aboutcookies.org.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

hello@thebalaunchpad.com